Terms of use

Terms of Use of our company services (Internet Money LTD T/A The Offline Assistant with address at 13 Upper Baggot Street, 2nd Floor, Dublin 4, Ireland)

Your Membership and how it’s used with your business. We assume that:

  1. You are the sole business owner utilising our services to help you with your business operations
    1. This means your membership to The Offline Assistant is for your business only. Partnerships are not permitted unless otherwise agreed with by management.
    2. That you have permission (at all times) from your client(s) if we are to carry out work on your behalf for them and you have full permission for accessing their servers and any digital platforms we may need to access on your behalf.

Our Work and Liability:

We will carry out your tasks in a professional and timely manner. Depending on your membership level your work will be completed in a first come first served, unless your plan level dictates otherwise.

  1. Graphic design

    1. Our graphic work becomes yours once we have completely finished the task to your satisfaction, as long as your membership is current at the time and no refunds or credit card charge backs have been issued against us in the billing period that work was completed in. We may, at our discretion pursue avenues to claim any monies owed, and/or fees in getting owed money back, plus any royalties should our work be used in a commercial manner that has not been paid for.
    2. We may use graphics from stock companies that does not allow us to transfer source files. We will let you know if this is the case should you request source files at the time of work completion.
  2. Bespoke work, Coaching, Training, and Timely Plans

    1. We are all about customer satisfaction. We want to ensure you get the help in your business that you need – so we want to make you happy. This means you may want us to do new tasks for you from time to time. That’s fine, we want to help. You need to ensure that the work we carry out for you is done accurately as you need it done and also checked frequently. We accept no liability or responsibility for work carried out completely that may result in loss or damage to you or to your client(s) for work we do on your behalf.
    2. That the work we carry out for you is laid out in a clear manner. This minimises the amount of back and forth communications and allows us to get started as quickly as possible on your tasks
    3. That you are responsible for the work we carry out for you and agree that you will periodically (daily or weekly – it’s your responsibility as it’s your business) check the work we carry out for you. Whether you do or not is not the responsibility of Internet Money LTD, it’s staff or anyone associated with the company or The Offline Assistant.
    4. If your membership is on a Timely plan, for example, 24/48 hour turn around for tasks and service, this is not a guarantee of service delivery times. Sometimes things are outside of our control or tasks are more complex and require more time to complete. We also accept no responsiblity for loss or damage to you or your business if we can not complete a task in a time frame. This may also extend to supporting your helpdesk, emails or any other mechanism that relies on us to enable a level of “hands off” to us from you or your agents.
    5. Educational training and/or coaching provided my Kevin O’Connor or any members of The Offline Assistant team falls under these terms. Anything suggested by Kevin or his team regarding training and/or coaching is provided as educational purposes only and we do not take responisbility for any issues that may arise for you or your business as a result from working with us.
    6. Any and all price plans you are on, including hourly block plans, are priced to include public holidays. This means if The Offline Assistant office is closed on a National Holiday (in The Philippines) then this holiday is reflected in the price you pay. In essence, there is no ability to claim time for days when the office is closed. [This point, 6, updated 3rd November 2016]
  3. Privacy and Data Protection

    1. We do have a membership area that members are allowed to sign into and submit work tasks. This is not the preferred method of work submission but it is there and is an option for you to use it should you wish. Your name, email and contact details that you submit to us are stored inside our database and will never be sold or shared with a third party. We may use your email address to contact you from time to time. You can at any time unsubscribe from these emails.
    2. We will store passwords and login details inside our Google Drive account for ease of access for our team. However, if you have concerns with this then it is your responsibility to offer an alternative method.
  4. Refunds, Terminations and Cancellations

    1. We do not offer refunds for access to our team. Your monthly membership price gives you access to our staff whether you decide to use them or not.
    2. We have the exclusive right to terminate your account at any time without any reason given. Any money owed for time remaining on your monthly membership will be reimbursed to you.
    3. Every acceptance of these terms carries a 3 month minimum commitment to our services.
    4. Cancelling our services is easy. Simply let us know 30 days in advance of your renewal date and you won’t be rebilled after this time. For example, if you want to cancel after month three then be sure to let billing know on month two’s renewal by emailing billing@theofflineassistant.com
  5. Law and Jurisdiction

    These Terms of Use are governed by and shall be interpreted in accordance with the applicable laws of the Republic of Ireland.

  1. Should a dispute arise under the terms of this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in Dublin, Republic of Ireland. Any costs and fees other than attorney/solicitor fees associated with the mediation process will be shared equally by each of us.
  2. If a contract of sale is entered into between you and Internet Money LTD T/A The Offline Assistant, the applicable jurisdiction shall be determined by the terms of that contract. In the absence of any such contract, you and Internet Money LTD agree to submit to the exclusive jurisdiction of the courts of Ireland.


If any part of these Terms of Use is found to be unenforceable by a court, the rest shall be unaffected.

These Terms of Use are updated regularly and it is advised you check back on this page regularly.

Created: 23rd January 2012