Orders Fulfilled and Tickets Solved: 62,414

Updated: 12:11pm

Run a drop shipping business but get overwhelmed with the order fulfillment through Woocommerce or Shopify and Aliexpress?

Manage a Support Desk but constantly get tickets that are time consuming to answer? You know the ones - Where's my order? It's been 10 days and still no product? Are you a scammer? I want my money back NOW!

We get it... We see these support requests (and many more) every single day and to us, it's Cake Walk. Read on to find out more about how we can help your customer support thrive.

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Here are just some of the support desks our customers use

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Got a Question you need answered? See if it's addressed in the section below

  • Help with Customer Support?

    We understand how important customer support is to a dropshipping business. In particular we know dropshipping to the USA using Aliexpress can come up with a varied number of questions from potential and current customers. We’ve processed thousands of orders and have seen most questions that arise. We can help take care of your customer support for you.

  • Slow Response Times?

    We Provide Always On support and by the hour support so your customers never have to wait for a reply to their support ticket. Waiting 24-48 hours for a support request can seem like a life time when you’ve just placed an order with a company you only just found, so we tailor our speed of support to suit your business.

  • Ordering Problems?

    Sometimes things don’t go as smoothly as we’d all like. Sometimes people try to purchase a product and other upsells/downsells you may have tied in. We will direct these customers to where they need to be when fulfilling their order should they need the help. (HINT live support works well for things like these support requests!)

  • Customer Feedback

    Sometimes our best service ideas come from our customers and the same may go from your customers, also. As a result we’ll always ensure awesome feedback, features and ideas are passed along to you for consideration (it could even be your next upsell, cross sell or downsell!).

  • Live Chat Support?

    Live Chat rocks. Yes, we can provide you with a Live Chat agent to help with live chat requests for support. In particular these live chats work well on upsell pages to help customers who are unsure of the upsell offer.

  • Want Satisfaction Growth?

    Support is the life blood of an online business. Watch as your customer satisfaction rate grows when your support is awesome. If your support is currently non existent then you’re leaving money on the table.

  • Hate Processing Refunds?

    Waking up on a Monday morning to process refunds isn’t the best way to start the day. We can take care of those for you. Common Refund platforms we work with areĀ Stripe and Paypal. You simply let us know your refund parameters and we’ll do the rest.

  • Damaged Goods Received?

    We see these requests a lot – and it’s often down to poor packaging unfortunately. However, a simple procedure to ensure your customer gets satisfaction and you get to continue to win the sale. We’ve a procedure that helps with this.

  • We Love Support

    It’s true and it’s the life blood of our business. We provide attentive first, second and even third line support (where needed) in order to make your work life that bit easier. After all, you don’t want to be working inside your support desk do you?

  • Red Ribbon Support

    We provide support desks to lots of companies to help them with their customer supportĀ – we do this because we’re good at it. Check out our testimonials page to read more from what some of our happy customers are saying.

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Help with Technical Support

  • Common Tech Support Issues
  • Batteries not working
  • LEDs not flashing
  • No sounds coming from the toy
  • Many more!

Help With Refunds and Order Cancelations

  • Hate handling refunds? We can take care of that for you.
  • Grant Access to your Stripe or Paypal etc
  • We will handle refund requests
  • We will contact the supplier to get your refund back for your purchase

Awesome Support, Done Simply

  • Fill in our SOP (Standard Operating Procedure) for support.
  • We gain access to everything prior to support take over.
  • We bring support through Two Layers before we reach you.
  • Varied Options For Support Desk Management.

On Demand or By The Hour Support

  • Need an Hour of Support a day? No problem, we got you covered.
  • Got a big launch happening real soon and need additional support? Yep, we're ready.
  • Need Scaling support? We got that, too.
OA Support Basic
Level 1
  • 40 Hours Support Each Month
  • Single Point Of Contact
  • Roll Over Hours
  • One time $250 set up fee per store
  • Cancel Any Time
  • Suitable for up to 20 orders a day
Contact Us
OA Support Regular
Level 2
  • 60 Hours of Support Each Month
  • Dedicated Support Staff
  • Single Point of Contact
  • Free Setup Fee ($200 value)
  • Roll over hours
  • Cancel Any Time
  • Suitable for 20-50 orders a day
Contact Us
OA Support Heavy
Level 3
  • Support 8 Hours Per Day (Mon-Fri)
  • Dedicated Support Personel
  • Free Setup ($200 value)
  • Cancel Any Time
  • Suitable for 50+ orders a day
Contact Us

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