How The Dollar Shave Club Nailed Support and Service

I recently experienced customer service that was so good I decided to make a podcast about it. Dollar Shave Club rewarded me for my mistake by sending me out another pack of blades which I foolishly threw out!

Listen in as I tell you more about how they helped me. I’ll talk through the possible logic behind their great service and also how it might be something we could all learn from one another with how we can over deliver on service.


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