Providing Service

You know that feeling – when someone just over delivers? It’s a great feeling and one tends to remember that feeling long after it’s happened and leaves that warm fuzzy feeling inside. I recently had this experience with Dollar Shave Club and they even made it into my podcast here. It’s the over delivering that is…

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Managing Remote Staff

In today’s podcast I talk about how to self-manage your remote staff. From experience I can tell you it’s the most time saving and cost effective measure you can implement, plus, who wants to micro manage someone the whole time? You’ll never get any work done! When I started out running my agency I used…

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How to Train Your Remote Staff

I created a podcast that accompanies this post, however I’ll write it up in detail here for those who prefer to read rather than listen. I am a big believer in systems and streamlining things as much as I can, so it won’t come as a surprise to learn that I like to apply the…

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Wants Vs Needs When Hiring Someone

Wants vs Needs

This is an important post I’d like to share with you in both this blog post and podcast. It can make the difference between you running your business effectively and failing miserably. It all comes down to your wants and needs when hiring an assistant (or anyone in this case) to help you. It’s every business’…

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How To Stop Hopping from Assistant to Assistant

Related Podcast: in iTunes. On Blog We all want and expect our money’s worth. We expect value for money. We expect over delivering of services (and goods). We expect we expect we expect. The problem arises, however, when we expect the same level of value and money’s worth from individuals yet we’re often not prepared…

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How To Build A Remote Team That Stays With You

I started The Offline Assistant back on the 9th January 2012. I had three staff at the time and four core services that we offered. I was excited and nervous as I didn’t know exactly how the whole system would hold up when my customers offloaded their unlimited task requests. What was more worrying for…

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